Get the Answers and
Support You Need
Quickly access your CDB Member portal, find answers to benefits, check a claim, or connect with someone who can help.
What Do You Need Help With?
Your CDB Member Portal is a Powerful Tool.
Within the Portal you can:
Access Your Benefits
View your coverage details, claims, and plan information anytime.
Submit or Check a Claim
Track a claim, review payments, or submit new information.
Find a Provider
Search for doctors, hospitals, and care options or request assistance in finding a provider.
Access Your ID Card
View, download, or request a replacement ID card.
Prescription Information
Understand your pharmacy benefits and where to fill prescriptions.
Ready to explore the portal?
Login Member PortalNeed help accessing the portal or want to talk to a CDB team member?
Call 800.598.2929How We Support You
When you call, you speak with a real person who takes the time to understand your situation and help you move forward.
Questions about a claim or a bill? We’ll walk you through what it means and what to expect next.
Not sure what’s covered or where to start? We’ll help you understand your benefits in plain language.
From finding care to resolving issues, we’re here to make things easier at every step.
If something doesn’t seem right, our in-house advocacy team helps you navigate the situation and work toward a resolution.
Testimonials
Resources at Your Fingertips
We’ve compiled a library of resources to support you if you prefer to self-service. Otherwise, our team is ready to assist you every step of the way.
Commonly Used Forms
- How to Register for the Portal
- Find A Provider Quick Guide
- Medical Claim Form
- Release of Information Form
- Other Insurance Verification
Video Resources
TrueCost Videos
What is TrueCost?
All About the TrueCost ID Card
How to Use Your TrueCost Plan
Wondering if your doctors accept the TrueCost Plan?
Wondering if your doctors accept the TrueCost Plan? (en español)
Get More Detailed Information on Your TrueCost Plan
Frequently Asked Questions
Log into the member portal to view claim status, payment details, and updates.
You can contact member support by phone, or the member advocate through the portal. Our team will help you understand your benefits and next steps.
You can download or request a new ID card through the member portal, or contact support for help.
Prescription coverage details are available in the member portal and your plan documents.
Plan documents can be viewed or downloaded through the member portal at any time.
Still Need Help?
If you’re not sure where to start, we’re here for you.
Need Member Support?
For the fastest assistance with questions about your benefits, claims, ID cards, or eligibility, please call our Member Support team at 800.598.2929.
Prefer to send us a message? Complete the form below, and a member of our team will respond as soon as possible.