Provider Resources and Support

If you are treating a patient covered by a Custom Design Benefits (CDB) plan, this page will help you quickly access the information and tools you need.

In our provider portal, you can:

verify member eligibility
check claim status
submit a prior authorization

A physician talking with a patient during a consultation

Provider IVR System

You can also use Provider IVR System. It’s another great way to get answers fast.

Call 513-855-6352

Please have the following information available when you access the IVR:

Your Tax ID
Date of Service
Member ID
Billed amount(s)
Member DOB

New to the IVR system?

Read Our How-To

Provider Support from CDB

Providers can verify patient eligibility and benefits before services are rendered.

Eligibility can be confirmed through the provider portal or through the IVR.

For the most accurate information, please have the member ID available when verifying coverage.

Frequently Asked Questions

× How do providers verify member eligibility?

Through the provider portal or through the IVR.

+ How can I check the status of a claim?

+ Where can I find provider resources and documentation?